Services

SHANGJIE

Service Centre

Perfect after-sales service, and effectively remove the worries of consumers, Shang Jie to consumers as the starting point, to develop all service concepts and service standards.
And continue to resume, improve the "pre-sale, sale, and after-sale" Trinity service system.
Actively carry out service branding, services visible, full service, service channels, service initiative, service standardization, service suitability, service differentiation of the service concept.

Pre-sales Service

Provide professional advice and answer any of your professional technical questions and product information.
Provide detailed information and provide all the information you purchase.
Providing inspection and reception, you are always welcome to visit, and provide you with a variety of convenient conditions.
Provide door-to-door service, arrange for professional sales staff to introduce products.
Provide a reasonable price, use professional design software to simulate the office site, to help you plan the most space saving and the most economical office layout.

 
On Sale Service

Provide computer aided drawing design, selection of products, computer color matching, office space planning.
Provide product simulation services to simulate office site product layout.
Provide professional installation and maintenance services, installation, commissioning, use and maintenance of the products as required.
Provide professional engineering management services, follow up coordination with maintenance units to ensure that goods are timely, accurate, safe and complete.

 
After-sale Service

All the products we sell enjoy a five year warranty.
Upon receipt of customer inquiries and complaints, the company will be within twenty-four hours of the phone, a clear answer.
The authorized dealer customer service area, service personnel will respond within twenty-four hours and in the surrounding counties authorized dealers will respond within three days, belonging to the provinces, will respond within seven days. If the problem is special and cannot be solved in a short time, reasonable explanations will be given within thirty-six hours, and time and solution shall be clearly defined.